Ctrip Reviews
Ctrip has an overall rating of 2.7 based on 7 reviews. Customer feedback on Ctrip is mixed.
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How would you rate Ctrip?
All Ctrip Reviews (7)
RichardTaylor
May 20, 2026
"I had to cancel a hotel booking recently..."
I had to cancel a hotel booking recently, the last part of the process is what I remember most. The refund wasn’t instant and took a few days, and support did take a little while to reply, but once they got back to me, everything was handled and sorted out. Since it ended okay, I’d say it was a decent experience overall...
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Cecelia-siciliano
May 10, 2026
"Bad first impression with payment and support"
My first impression was frustrating. The payment looked like it failed, but then I ended up being charged twice anyway. I reached out to support thinking it would be an easy fix, but they weren’t much help, and I’m still waiting on the refund.
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gene_Francis92
April 13, 2026
"Fees showed up too late in the process"
The service itself was okay, but I didn’t love that the price changed once I got to checkout. Some extra fees showed up late, and that made the total feel less transparent than it should have been. I don’t mind paying what something costs, but I do think companies should be upfront about the full price from the start.
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carolynfrancis5403
April 12, 2026
"Smooth and easy for my bookings"
I’ve been using ctrip.com mainly to book hotels and train tickets, and it’s been easy for me so far. The app is simple to navigate, so I don’t usually spend much time trying to find what I need. I also use the website when I’m on my laptop, and it works well too. Checking payment info and booking details is straightforward, and I haven’t run into any major problems. Overall, it’s been a smooth experience for my trips.
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hello_david932
March 21, 2026
"I booked a hotel, got the confirmation..."
I booked a hotel, got the confirmation, and thought everything was sorted. Then later the hotel tells me they don’t have my reservation at all. Cool, great, love that. I contacted Ctrip support and just kept getting passed from one person to another with no real fix. In the end, I had to book somewhere else last minute and pay more. i’m not using it again.
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JosephineLeonard_33
March 18, 2026
"I was getting anxious when..."
I was getting anxious when support took longer than expected to reply, especially since it was about my booking. But once they finally got back to me, they were able to fix the issue, which was a big relief. I just wish the response had been quicker
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HughMuhlbauer_13
January 06, 2026
"Hotel Details Were Totally Off"
The room photos were nothing like what we actually got, and it felt like such a dramatic letdown. I was expecting one thing and walked into something completely different, which was annoying...
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